ShipGuard Shipping Protection is a customizable app that allows merchants to protect customer orders from loss, damage, or theft while managing claims directly through their dashboard.

Install the app, configure your protection fees, and activate the widget for your checkout or cart pages. The process is quick and seamless.

You can offer percentage-based, fixed-price, or custom fees for shipping protection. Tailor coverage to meet your store’s needs.

Yes, you can set exclusions for specific products or variants directly in the app settings.

Customers can submit claims through a simple portal. Merchants can review claims, approve refunds, issue reshipments, or offer other resolutions—all managed in the app.

Uninstalling the app removes the widget and associated protection products from your store. No code will be left behind.

Yes, the app is fully compatible with Shopify Plus, ensuring a seamless integration into advanced checkout flows.

You can choose to mark insurance as fulfilled immediately, after the first item ships, or when all items are fulfilled.

Yes, the app offers insights into claims, protection revenue, and performance metrics via a real-time dashboard.

The app allows you to automate actions like refunds, reshipments, and customer notifications, simplifying claims management.

Yes, the app integrates with Gmail OAuth 2.0 or custom SMTP to send real-time updates to customers for claims and fulfillment.

Unlike third-party solutions, this app routes premiums directly to you, helping you retain more control and revenue while delivering peace of mind to your customers.

Yes, the app supports shipping protection for both domestic and international orders.

Our team offers 24/7 customer support to assist with installation, setup, and troubleshooting.

No, the app does not alter your store's theme code, ensuring no interference with your design or functionality.

Use the built-in dashboard to view claims overview, revenue analytics, and customer behavior, helping you make data-driven decisions.