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Secure Your Customers' Orders with Custom Shipping Protection

ShipGuard: Shipping Protection makes it easy for Shopify merchants to offer their own shipping protection fees, ensuring that customers' orders are safe from loss or damage during transit

How It Works

Set Up Protection Fees

1. Set Up Protection Fees

Merchants can define their own shipping protection fees for customers to opt into during checkout.

Manage Claims Easily

2. Manage Claims Easily

Merchants can review customer claims and offer refunds, reship items, or approve other actions via a user-friendly dashboard.

Notify Customers via Email

3. Notify Customers via Email

Automatic email notifications are sent to customers using Gmail OAuth 2.0, keeping them updated on their claim status.

Shipping Protection Card

Increase Revenue And Trust With Shipping Protection

Sell your own insurance product in minutes that increases revenue and enhances customer experience.

pricing

Flexible Protection Options

Merchants can offer percentage-based, fixed-price, or customized protection fees based on the order's value

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Seamless Widget Settings for Merchants.

Merchants can offer percentage-based, fixed-price, or customized protection fees based on the order's value.

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Automated Email Notifications

Integrated with Gmail OAuth 2.0 Or Custom SMTP, merchants can automatically send customized email updates to customers.

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Fully integrated and seamless claims management system

Our claim request form and dashboard make it easy to manage and resolve customer claims in one place.

Claims Process

Customers file claims in 4 clicks. We work seamlessly to make it easy.

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Manage your claims, revenue, analyze data, and control every aspect of your shipping protection platform.

overview

Frequently Asked Questions

ShipGuard Shipping Protection is a customizable app that allows merchants to protect customer orders from loss, damage, or theft while managing claims directly through their dashboard.

Install the app, configure your protection fees, and activate the widget for your checkout or cart pages. The process is quick and seamless.

You can offer percentage-based, fixed-price, or custom fees for shipping protection. Tailor coverage to meet your store’s needs.

Yes, you can set exclusions for specific products or variants directly in the app settings.

Customers can submit claims through a simple portal. Merchants can review claims, approve refunds, issue reshipments, or offer other resolutions—all managed in the app.

Uninstalling the app removes the widget and associated protection products from your store. No code will be left behind.

Yes, the app is fully compatible with Shopify Plus, ensuring a seamless integration into advanced checkout flows.

You can choose to mark insurance as fulfilled immediately, after the first item ships, or when all items are fulfilled.

Yes, the app offers insights into claims, protection revenue, and performance metrics via a real-time dashboard.

The app allows you to automate actions like refunds, reshipments, and customer notifications, simplifying claims management.

Yes, the app integrates with Gmail OAuth 2.0 or custom SMTP to send real-time updates to customers for claims and fulfillment.

Unlike third-party solutions, this app routes premiums directly to you, helping you retain more control and revenue while delivering peace of mind to your customers.

Yes, the app supports shipping protection for both domestic and international orders.

Our team offers 24/7 customer support to assist with installation, setup, and troubleshooting.

No, the app does not alter your store's theme code, ensuring no interference with your design or functionality.

Use the built-in dashboard to view claims overview, revenue analytics, and customer behavior, helping you make data-driven decisions.

Start Protecting Your Shipments Today!

Provide your customers with peace of mind while generating additional revenue for your business.

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